A Comfy Pet should always be a Happy Pet! If for any reason you are not satisfied with your Comfy Pet Pad purchase within 7 days of delivery, please contact me for a refund of the item. Item must be in new condition for a refund. Refunds will be for the item cost only, not shipping. Buyers are responsible for the shipping cost of the return items. A Refund will be issued when has item has been returned.
If you purchased a pre-made pet pad and change of your mind and want to select a different pet pad pattern/color after your order has been placed, please let me know and we can arrange that for an in-stock pet pad at the same price. Please contact me IMMEDIATELY if there’s a change as I usually ship within 24 hours if I can.
If your order is a CUSTOM Order and/or Made-to-Order, changes in fleece pattern are not possible once production has begun. NOTE: I start production generally within 24-48 hours. All Custom orders are non-refundable as custom order are made specifically to meet your needs. If you have any questions regarding a custom order, please do not hesitate to contact me. 🙂
INTERNATIONAL ORDERS: Buyers are responsible for all VAT fees that may be added at their by Country’s customs.